Program Support Specialist — Southwest Florida

Share this post!

OVERVIEW

The Better Together team is seeking a Program Support Specialist to oversee the organization’s administrative efforts in Southwest Florida. The Program Support Specialist will strengthen administrative support, primarily to the Family Care Coordinators, which will result in increasing our impact in the community. The administrative support will also help strengthen relationships with volunteers, community partners and clients in the community. The Program Support Specialist will report to the Regional Executive Director.

An ideal candidate, at a minimum, should have a bachelor’s degree and should feel called to minister to children and families in crisis and share our passion for freeing people from dependence on government welfare and poverty. We are looking for someone who has demonstrated strong skills in administration, data entry, project management and attention to detail. A successful candidate will be a self-starter who is comfortable working remotely, has a demonstrated ability to analyze data, can handle multiple projects at once and who thrives when challenged. Due to the nature of our work, candidates must be able to pass a Level 2 background check.

CULTURE & FIT

Success at Better Together depends not only on a person’s skills, but also on their ability to fit the culture of Better Together. If you answer “yes” to all the following questions, then you may be a fit for the team if your skill sets match the requirements below. The vast majority of those who don’t get hired or don’t last at Better Together lack a fit with these values, so they really matter. Be prepared to have very candid conversations about them in our interview process.

  • Do you have strong administrative skills and are you detail-oriented?
  • Are you tech savvy?
  • Do you enjoy checklists and ensuring that projects are finished?
  • Are you great at multitasking?
  • Are you comfortable with research and reaching out to cold leads?
  • Do you enjoy organizing and planning events?
  • Do you wholeheartedly agree that the church can end the foster care crisis?
  • Do you typically go above and beyond to help others?
  • Would you be excited about being on a fast-paced team with big goals?
  • Do you believe volunteers can change the world?
  • Are you eager to grow professionally?
  • Are you self-disciplined and able to work in a remote setting?
  • Do you have a positive outlook on life?
  • Do you have a love for people?
  • Do you strive to do your best at everything even when no one is reviewing it?
  • Do you prioritize team success over individual recognition?

ROLES & RESPONSIBILITIES

The Program Support Specialist will have four primary roles:

  1. Research
  2. Scheduling and Coordinating
  3. Volunteer Pipeline
  4. Data Entry and Management

These roles break down into several responsibilities, including:

Research

  • Research churches that might be a good fit for Better Together.
  • Analyze data to determine communities of need.
  • Research events and other partnerships that help Better Together further its impact.
  • Research resources for families, such as housing and groups that assist financially.

Scheduling and Coordinating

  • Schedule and confirm all details for church launches, which includes all materials needed, speakers, volunteers for support and anything else needed for their success.
  • Schedule volunteer trainings throughout the year and alongside church launches.
  • Assist with launches, trainings and events as needed.
  • Schedule and assist with planning efforts for outreach and parent support events.
  • Assist Family Care Coordinators with community referrals and follow-up.
  • Create calendar events and to-do lists on Basecamp for events.
  • Provide administrative support for volunteer appreciation receptions.
  • Coordinate internship opportunities that will support programs.

Volunteer Pipeline

  • Ensure that all volunteer approval documentation is completed and documented accurately within the database and team scorecards.
  • Track volunteer data and run regional volunteer reports.
  • Oversee the volunteer pipeline, to ensure that volunteers are moving timely and efficiently through the process.
  • Communicate with volunteers while in the process to ensure excellent customer service and support that results in approval (if appropriate) and engagement.

Data Entry and Management

  • Create cases on Salesforce and upload all paperwork into files.
  • Enter documentation into family files in Salesforce as needed.
  • Ensure that all volunteer information is uploaded and complete.
  • Enter all churches and community partnership relationships into Salesforce.
  • Create and send reports to churches.
  • Other duties as assigned.

TIMING, LOCATION & COMPENSATION

Better Together seeks to fill this position immediately. This is a full-time position with events occurring in the evening and on weekends. Better Together is headquartered in Naples, Florida, but this is a remote position. The candidate must live in Southwest Florida (Collier, Lee, Charlotte, Sarasota, Manatee, DeSoto, Hendry or Glades counties). Better Together offers salary and benefits that are very competitive, including a great culture with a dynamic team.

Email resume and cover letter to: Kristianna@bettertogetherus.org.

Leave a Comment

Your email address will not be published. Required fields are marked *

Cammara OvertonBetter Together Team

Cammara Overton
Collier County Family Care Coordniator

Cammara worked in the international nonprofit sector and served as a missionary overseas for 10 years before joining Better Together as the Collier County Family Care Coordinator. She earned both her bachelor’s and master’s degrees in social work from Florida Gulf Coast University. She has a heart for building relationships and serving women, children and their families and sharing the hope and love of Jesus Christ with everyone she meets. Cammara is passionate about coming alongside those seeking life change and helping them achieve all that they desire to do for themselves and their families. Cammara is very excited to be a part of the Better Together family by providing recourses and extending love and compassion to families in crisis.

Cammara and her husband, Dan, enjoy spending time playing volleyball and hanging out with friends and their Italian pup, Harley. They both have a passion for serving the Lord and being the hands and feet of Jesus in their community.

Jennifer MoffittBetter Together Team

Jennifer Moffitt
Tampa Bay Region Home Study Specialist

Originally from Massachusetts, Jenn moved to Florida in 1993 to be closer to her parents, who had left the snow behind the year before. In 1996, she graduated from the University of South Florida with a bachelor’s degree in social work.

Jenn started her career working in private adoptions as a birth parent worker. After two years she was drawn to child welfare. For the next 19 years, she worked as a child protection investigator for the Pinellas County Sheriff’s Office. In 2019 she began working for the Office of the State Attorney, 6th Judicial Circuit, as a child abuse specialist. She assisted prosecutors with interviewing child victims of abuse and neglect and served as a liaison with the Department of Children and Families and their local community providers.

Jenn and her husband, Shawn, were married on Christmas Day in 1999, and they have two boys, ages 12 and 20. In her free time, she enjoys spending time with family and friends, shopping, taking day trips, visiting the beach, and vacationing in the mountains of North Carolina.

Katie MalloyBetter Together Team

Katie Malloy
Northeast Region Home Study Specialist

Katie was born and raised in Jacksonville, Florida, and attended the University of Mississippi, where she graduated with a bachelor’s degree in psychology. Katie has been working with children and families in the foster care system in Duval County since 2015. Her passion is advocating for children in care and helping build strong and healthy families. During Katie’s childhood, her church community was a great support system for her and her family. She’s a firm believer that the more people who love a child, the better.

Ruth DavidsonBetter Together Team

Ruth Davidson
Southwest Florida Church Engagement Director

Ruth has a passion for serving others. She believes strongly in giving back to the community and paying it forward. She loves to share her personal story of how, with God’s help, she was able to overcome past hurdles. Growing up in rural Kentucky in a large family that faced many struggles, she knows firsthand how God’s love can heal and restore broken families. She has the gift of hospitality and enjoys communicating with others with the hope that she is never meeting strangers, only making friends.

Ruth comes to Better Together with over eight years of ministry experience. After moving to Fort Myers from Fort Lauderdale in 2016, she served as an outreach coordinator for a nonprofit faith-based recovery program for more than five years. She was also an administrative assistant to her directors, scheduling events and successfully developing and establishing relationships with several businesses and churches in Southwest Florida. She has a relaxed way of making others feel comfortable, possessing a servant’s heart and loves outreach and missions.

Ruth currently resides in Naples and enjoys traveling, dining out, cooking, entertaining and serving in her community. She has two grown children, Martin and Annie, and one grandson, Drew, who loves to visit with his Nana.

Amanda ColafrancescoBetter Together Team

Amanda Colafrancesco
Sarasota/Manatee Home Study Specialist

Amanda was born and raised in Rhode Island and moved to Florida in 2016. She earned her Bachelor of Arts and Master of Science degrees in administration of justice from Salve Regina University. Upon graduation, she began a career in child welfare, specifically toward a goal of preventing children from entering the foster care system. Amanda brings diverse experiences in serving children and families in their home environments to her work with Better Together as a home study specialist. She is also a certified child welfare protective investigator through the Florida Certification Board and has over six years of child welfare experience. In her spare time, Amanda enjoys visiting with family and friends.

Better Together Team

Yohana Resto
Southwest Florida Executive Director

Yohana brings to Better Together 15 years of experience working in child welfare. She has served in various roles, including case manager, clinical services specialist, relative search specialist, foster family recruiter, and most recently a role conducting comprehensive assessments for children in foster care or relative care. Yohana has a heart and passion for serving children and families, and she brings to the organization a wide breadth of knowledge and experience. A graduate of Southeastern University and Nova Southeastern University with a bachelor’s in psychology and Master of Science in counseling, Yohana has a caring and compassionate heart to support families in need.

Yohana loves spending time with her husband, Miguel, and their four children—Isabela, Natalia, Jaxon and Jayden. You can frequently find them at a soccer game, as their girls enjoy playing competitive travel soccer. Yohana credits her relationship with God and personal salvation as the motivating force behind her desire to continue to serve her community.

Dawson JordonBetter Together Team

Dawson Jordan
Creative Director

Dawson is an exciting addition to the Better Together Team. Since graduating college in 2015 from Florida Gulf Coast University with his bachelor’s degree in Business Management he has managed to create a successful career for himself as a self-employed freelance videographer/photographer. He has recently relocated back to his hometown in SWFL and is excited to join the team as the Creative Director to help us tell the Better Together story. Dawson is passionate about telling stories through a creative lens, especially when it comes to seeing families stay together and for individuals to thrive and become the best version of themselves. When Dawson is not in the office he likes to hang out with his friends, workout, and watch sports.